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SUBJECT CODE – ITEC7400
SUBJECT NAME – SERVICE MANAGEMENT AND PROFESSIONAL CULTURE
UNIVERSITY NAME – FEDERATION UNIVERSITY
In this subject, there are 4 different assessments.
In a business environment, Change refers to the measures taken by a firm or business to modify a major aspect of its operation, such as its culture, underlying technology or infrastructure, or internal processes. Change management refers to a set of tools, procedures, and processes that companies use to align their employees with the company's current goals, with the goal of attaining the desired results and ensuring that the business runs smoothly.
For businesses to succeed and expand, they must undergo organisational change and transformation. Change management is responsible for the successful adoption and implementation of change in the workplace. It enables employees to comprehend the shift, commit to it, and operate efficiently during it. Company transitions can be rough and costly in terms of both time and resources if appropriate organisational change management is not implemented. They can also lead to employee demotivation and lack in development of competent skills. In the end, a lack of competent change management might lead to the failure of the organisation. Hence, change in organisation is must.
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Learning Outcomes
Explore and critically appraise strategies and methods used for the planning and management of change.
Develop a plan to effectively manage a specified range.
Tasks
To ensure that the top management achieves success, you are expected to produce a 3000-word report. In this report you will be required to evidence the following with
reference:
Evaluate and recommend a model of change that might be utilised in order to develop an environment that would allow the organisation to be competitive. (60%) Analyse what might be the major resistance from employees on the recommendations made above and, using appropriate change models and interventions, how might the CEO mitigate this employee resistance? (40%)
Report Format
Report should include the following content:
Cover page with index
Executive summary (a 'summary' of the key recommendations for the CEO)
Introduction
Tasks – main body including analysis and evaluation
Conclusion
Recommendations
References
Appendices
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